Terms & Conditions

Pietro Pazzi Coach Mentor

Last Updated: November 13, 2025

1. Acceptance of Terms

By accessing and using the website www.pietropazzi.com (the “Site”) and engaging with Pietro Pazzi Coaching services (the “Services”), you agree to be bound by these Terms and Conditions (“Terms”), our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you are prohibited from using the Site and Services.

Pietro Pazzi Coach Mentor (“we,” “us,” “our,” or “Company”) reserves the right to modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of the Site and Services after modifications constitutes acceptance of the updated Terms. We recommend reviewing this page regularly.

2. Eligibility and Restrictions

2.1 Age Requirement

By using our Services, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

2.2 Prohibited Use

You agree not to use the Site or Services for:

Illegal activities or violating any applicable law
Harassment, threats, or defamation of any person
Transmitting viruses, malware, or harmful code
Unauthorized access to our systems or networks
Impersonation or misrepresentation of identity
Infringement of intellectual property rights
Violating privacy or confidentiality of others
Discrimination based on protected characteristics
Commercial solicitation without authorization
Any conduct that disrupts the integrity of our Services

We reserve the right to terminate your access immediately if you violate these restrictions.

3. Nature and Scope of Services

3.1 Services Provided

Pietro Pazzi Coaching offers the following services:

Psychosynthesis Leadership Mastery Programs (structured 6-month transformational coaching)
Executive Coaching Partnerships (ongoing individual coaching)
Leadership Team Development Programs (group coaching and workshops)
Business Simplification Consulting (operational improvement consulting)
Speaking Engagements and Workshops
Resources, Assessments, and Educational Content

3.2 Non-Medical, Non-Therapeutic Service

IMPORTANT: Pietro Pazzi Coaching services are professional coaching services, not therapy, counseling, psychological treatment, or medical services. Our services are designed to support leadership development and professional growth.

We are not licensed mental health professionals, therapists, or psychologists
Coaching is not a substitute for professional mental health treatment
If you are experiencing mental health concerns, depression, anxiety, or psychological distress, please consult a licensed mental health professional
We do not diagnose, treat, or cure psychological, emotional, or medical conditions

3.3 Responsibility for Your Wellbeing

You assume full responsibility for:

Assessing whether our Services are appropriate for your needs
Seeking professional medical or mental health care if needed
Disclosing any relevant health conditions or concerns
Making informed decisions about your participation in coaching

If you have any medical, psychological, or mental health concerns, consult appropriate professionals before engaging our coaching services.

3.4 Limitations of Coaching

Coaching results are not guaranteed. While we provide professional guidance, tools, and frameworks, the success of coaching depends significantly on your commitment, effort, and implementation of strategies. We cannot promise specific outcomes, though we work diligently to support your leadership development.

4. Coaching Engagement Terms

4.1 Discovery Call

Before engaging paid Services, we typically conduct a complimentary discovery call to:

Understand your leadership challenges and goals
Determine if our approach aligns with your needs
Discuss which program or service option suits you best
Answer your questions about our methodology

Discovery calls are NOT confidential coaching sessions and may be used to improve our Services.

4.2 Agreement and Engagement

Once you commit to a paid coaching program or service, you will:

Receive a detailed service agreement specifying terms, pricing, duration, and expectations
Confirm your understanding of the non-medical nature of coaching
Authorize secure processing of payment
Agree to the coaching code of conduct and confidentiality terms

4.3 Duration and Scheduling

Program Duration: Services have specified timeframes (e.g., 6 months for Mastery Program)
Scheduling: Sessions are scheduled at mutually agreed times
Session Length: Typically 60-90 minutes per session as specified in your agreement
Flexibility: We accommodate schedule changes with reasonable notice (typically 48 hours)

4.4 Cancellation and Postponement

Client-Initiated Cancellation:

Before Engagement Begins: Full refund of fees paid
During Engagement: Cancellation policy as specified in your service agreement (typically no refund for completed sessions, prorated refund for unstarted sessions)
Notice Required: Written notice to pietro@pietropazzi.com

Coach-Initiated Cancellation:

We may terminate engagement if you repeatedly fail to prepare, engage, or if the coaching relationship is not working effectively
We reserve the right to pause or terminate services if you violate the confidentiality or code of conduct terms

Session Postponement:

Clients may postpone sessions with 48-hour notice
Sessions not attended or cancelled within 48 hours may be forfeited (as specified in your agreement)
We will make reasonable efforts to reschedule postponed sessions within the program timeframe

4.5 Attendance and Participation

You agree to:

Attend scheduled sessions on time or provide notice of inability to attend
Engage actively and authentically in the coaching process
Complete assigned practices and integration work between sessions
Provide honest feedback about the coaching relationship
Raise concerns or dissatisfaction promptly so we can address them

We reserve the right to modify or discontinue coaching if you are not actively participating or if the coaching relationship is not productive.

5. Pricing and Payment Terms

5.1 Fees and Pricing

Pricing for all Services is specified in your service agreement or on our website. Fees are:

Subject to change with 30 days’ notice for ongoing services
Non-negotiable unless specifically approved in writing
Exclusive of any taxes unless otherwise stated

5.2 Payment Methods and Processing

Accepted Methods: Credit card, bank transfer, and other methods specified in your agreement
Timing: Payment is due upfront unless alternative arrangements are made
Processing: Payments are processed securely through third-party payment processors
Receipts: Invoices and receipts are provided for all payments

5.3 Refund Policy

Refund Eligibility:

Refunds are provided only as specified in your service agreement
Refunds requested more than 30 days after payment may be denied
Partial refunds are provided on a prorated basis for unused sessions (if applicable)

Non-Refundable Fees:

Completed coaching sessions are non-refundable
Cancellations within 48 hours of a scheduled session are non-refundable
Lead magnets, assessments, and digital resources are non-refundable

Refund Process:

Refund requests must be submitted in writing to pietro@pietropazzi.com
Approved refunds are processed within 14 business days
Refunds are issued to the original payment method

5.4 Taxes and Additional Charges

Applicable German VAT or other taxes will be added to fees where required by law
You are responsible for any international transaction fees or currency conversion charges
Payment method fees (e.g., credit card processing) may apply

5.5 Late Payment and Collection

If payment is not received by the due date, we may suspend Services
Late payments may accrue interest at the rate of 5% per annum or the maximum rate allowed by law
You are responsible for collection costs if we pursue overdue amounts
Non-payment may result in termination of the coaching relationship

6. Confidentiality and Privacy of Coaching

6.1 Confidentiality Commitment

All information shared during coaching sessions is strictly confidential and protected by professional coaching standards. We do not disclose client information without your explicit written consent.

6.2 Scope of Confidentiality

Confidentiality applies to:

All conversations during coaching sessions
Information shared about your leadership, business, or personal circumstances
Session notes and records
Communications via email or other channels
Your participation in our coaching programs

6.3 Exceptions to Confidentiality

We may disclose information without your consent if:

Required by law, court order, or government authority
There is immediate risk of serious harm to you or others
You authorize us in writing to communicate with specific individuals
Professional ethics or coaching standards require disclosure
You are in violation of the coaching code of conduct

6.4 Data Security and Record Keeping

We maintain secure records of coaching information in encrypted systems
Records are retained for 7 years after the coaching relationship ends (for professional and legal purposes)
You can request access to or deletion of your records per our Privacy Policy
We implement industry-standard security measures to protect your information

6.5 Session Recordings

Sessions are NOT recorded unless you provide explicit written consent in advance
Recordings are stored securely and only used as authorized by you
You may request deletion of recordings at any time
Unauthorized recording of sessions by third parties is prohibited

6.6 Client References and Testimonials

We do not use your name, company, or identifying information in case studies, testimonials, or marketing without your explicit written consent
If you provide a testimonial, you grant us permission to use it in our marketing
You can request removal of testimonials at any time

7. Intellectual Property Rights

7.1 Ownership of Content

All content on the Site, including:

Text, graphics, images, and design
Books, frameworks, methodologies, and tools
Coaching materials, assessments, and workbooks
Videos, audio, and multimedia content

…is owned by Pietro Pazzi Coaching or licensed to us. This content is protected by copyright, trademark, and intellectual property laws.

7.2 Limited License

By accessing the Site and using our Services, you are granted a limited, non-exclusive, non-transferable license to:

View and download content for personal, non-commercial use
Print materials for your personal coaching benefit
Use frameworks and tools provided in your coaching engagement

7.3 Prohibited Use of Content

You agree NOT to:

Reproduce, distribute, or publish our content without permission
Modify, adapt, or create derivative works from our content
Claim ownership of our intellectual property
Use our content for commercial purposes without a license
Remove or obscure copyright or proprietary notices
Reverse engineer or extract our methodologies for commercial use

7.4 Your Content

If you provide content, materials, or feedback:

You retain ownership of your original content
You grant us a non-exclusive license to use your content to improve our Services
You grant us permission to use testimonials, case studies, and feedback as outlined in Section 6.6

8. Limitation of Liability

8.1 Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

Fitness for a particular purpose
Merchantability or non-infringement
Accuracy, completeness, or reliability of content
Absence of defects, viruses, or harmful code

We do not warrant that the Site will be uninterrupted, secure, or error-free, or that defects will be corrected.

8.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIETRO PAZZI COACHING SHALL NOT BE LIABLE FOR:

Direct, indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Loss of use, goodwill, or reputation
Costs of substitute services or goods
Damages arising from your use of our Services or reliance on coaching advice

8.3 Cap on Liability

Our total liability for any claims arising from these Terms or the use of our Services shall not exceed the amount you paid for the Services in the 12 months preceding the claim.

8.4 Applicability of Limitations

These limitations apply even if:

We have been advised of the possibility of damages
The limited remedy fails of its essential purpose
Damages are foreseeable

Some jurisdictions do not allow limitations on liability, so these limitations may not apply fully to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Pietro Pazzi Coaching, its affiliates, and their officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms
Your use of the Site or Services
Your violation of any law or third-party rights
Disputes between you and other coaching clients or third parties
Claims related to your implementation of coaching advice

10. Assumption of Risk

You assume full responsibility and risk for:

Your decision to engage our coaching Services
Your implementation of coaching strategies and frameworks
Any outcomes, positive or negative, resulting from your coaching engagement
Your continued wellbeing during the coaching process
Disclosure of any relevant health, psychological, or personal concerns

11. Third-Party Services and Links

11.1 Third-Party Integrations

Our Site and Services use third-party tools and platforms:

Scheduling: Calendly or similar booking platforms
Payment Processing: Stripe, PayPal, or similar payment processors
Email Services: ConvertKit, Mailchimp, or similar platforms
Video Conferencing: Zoom or similar platforms
Hosting and Analytics: Cloud providers and analytics platforms

These third parties have their own terms, privacy policies, and support procedures. We are not responsible for their services, policies, or conduct.

11.2 External Links

Our Site may contain links to external websites, resources, and social media. We do not endorse or control external sites and are not responsible for their content, accuracy, or practices. Review external privacy policies and terms before providing information.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms are governed by the laws of Germany (Federal Republic of Germany), specifically the laws of Bavaria. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

12.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising from these Terms or your use of the Site shall be brought exclusively in the competent courts of Munich, Germany. You irrevocably consent to the personal jurisdiction and venue of these courts.

12.3 Dispute Resolution Process

Before Litigation:
Before pursuing legal action, you agree to attempt resolution through:

Direct Communication: Contact us at pietro@pietropazzi.com to discuss the dispute
Mediation: If not resolved within 30 days, either party may request mediation
Negotiation: Both parties will negotiate in good faith for 30 days

If the dispute remains unresolved after 60 days, either party may pursue legal action.

12.4 Alternative Dispute Resolution

For disputes involving amounts under €5,000, we agree to consider arbitration or mediation as a cost-effective alternative to litigation. The specific process will be agreed upon if needed.

13. Termination of Service

13.1 Termination by Client

You may terminate your engagement at any time by:

Sending written notice to pietro@pietropazzi.com
Providing notice as specified in your service agreement
Specifying the effective termination date

13.2 Termination by Coach

We may terminate your engagement if:

You violate these Terms or the coaching code of conduct
You repeatedly fail to attend sessions or engage in coaching
Non-payment of fees persists for more than 14 days
Continuing the relationship is not in your best interest
Termination is necessary for legal, ethical, or safety reasons

We will provide written notice of termination and the effective date, typically 7 days unless circumstances require immediate termination.

13.3 Effect of Termination

Upon termination:

All confidentiality obligations continue in perpetuity
Payment obligations for services rendered remain due
Access to future coaching is terminated
We will provide final records and documentation as appropriate
Intellectual property rights revert to Pietro Pazzi Coaching

14. Code of Conduct for Clients

By engaging our Services, you agree to:

Respectful Engagement:

Treat the coach and all staff with respect and professionalism
Communicate honestly and openly about your experiences and concerns
Engage authentically in the coaching process

Ethical Conduct:

Not engage in harassment, discrimination, or inappropriate behavior
Not disclose the coach’s personal information without consent
Not attempt to manipulate or exploit the coaching relationship

Compliance:

Follow all applicable laws and regulations
Disclose any conflicts of interest or relevant circumstances
Notify us immediately of safety concerns

Consequences of Misconduct:
Violation of the code of conduct may result in immediate termination of the coaching relationship, forfeiture of fees, and legal action if necessary.

15. Modifications to Services

We reserve the right to:

Modify or discontinue Services with reasonable notice (typically 30 days)
Update program formats, schedules, or delivery methods
Adjust fees for ongoing services with 30 days’ notice
Combine or split coaching services based on your needs

Material changes to your engagement will be communicated in writing, and you will have the opportunity to terminate without penalty if changes are not acceptable.

16. Entire Agreement and Severability

16.1 Entire Agreement

These Terms, along with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Pietro Pazzi Coaching regarding the Site and Services. All prior agreements, understandings, and negotiations are superseded.

16.2 Severability

If any provision of these Terms is found invalid or unenforceable by a court:

That provision will be modified to the minimum extent necessary to make it valid
The remainder of the Terms will remain in full effect
The parties will negotiate a replacement provision consistent with the original intent

17. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. A waiver must be in writing and signed by both parties to be valid.

18. Notices

All notices, requests, demands, and other communications required by these Terms shall be in writing and delivered by:

Email: pietro@pietropazzi.com
Mail: Pietro Pazzi Coaching, Munich, Bavaria, Germany
Hand Delivery: At your coaching location

Notices are effective when received.

19. Contact Information

For questions, complaints, or concerns regarding these Terms and Conditions, please contact:

Pietro Pazzi Coach Mentor
Email: pietro@pietropazzi.com
Address: Munich, Bavaria, Germany
Website: www.pietropazzi.com

20. Legal Disclaimers

20.1 Coaching is Not Legal or Financial Advice

Our coaching services do not constitute legal, financial, tax, accounting, or business advice. Consult appropriate professionals (lawyers, accountants, financial advisors) for specific guidance in these areas.

20.2 No Guarantees of Results

We do not guarantee specific outcomes, client acquisition, revenue increases, or other measurable results from our coaching services. Results depend on your effort, implementation, and specific circumstances.

20.3 Compliance with Laws

You are responsible for ensuring your use of our Services complies with all applicable laws and regulations in your jurisdiction.

20.4 Assumption of Risk

You acknowledge that participation in coaching may involve personal growth, self-reflection, and potentially emotional experiences. You voluntarily assume the risk associated with these experiences.